Sara Jackson Post Falls, ID 83854 208-352-0013 firstname.lastname@example.org PROFESSIONAL SUMMARY Web Development professional with experience in WordPress, HTML5, and CSS, SASS, Adobe Photoshop, Adobe Illustrator and Adobe Premiere Pro. Information Technology graduate offers knowledge of hardware, software, and operating systems. Award-winning customer support professional who has advanced quickly in all positions. Detail-oriented Technical Customer Service Specialist with extensive experience in telecommunications, retail and customer service. Customer Service Specialist with technical and troubleshooting repair experience. Team player who is flexible, reliable and adaptable to dynamic environments with the capacity to quickly learn and synthesize new networking technologies. Dedicated IT professional effective at maintaining and installing software and hardware for desktop and laptop computers. PROFESSIONAL HISTORY Technical Support and Web Designer iHost Networks November 2013 to present Design and develop websites using WordPress, HTML5, and CSS. Offers support for websites after development. Support for web hosting customers. Handles all aspects of web hosting including domain management, DNS management, and File Transfer Protocol support. Offers phone, email and remote support. Software Support Specialist NW Computing Pros April 2013 - November 2013 Phone and remote support specialist for automobile dealership software and PC and Networking issues. Installed software and resolved technical issues. Provided base level technical support to non-technical personnel. Computer Information Technology Department Intern North Idaho College February 2013 - April 2013 Inventoried, assessed, and rebuilt legacy computers. Installed Windows operating systems with and without answer files. Tested cables and equipment. Made new cables as needed. EDUCATION Two Year Advanced Technical Certificate in Computer Information Technology from North Idaho College. Currently in Web Development Bachelor's Degree Program at Lewis-Clark State College.