Sara Jackson
Post Falls, ID 83854   208-352-0013  webdesign@sarajackson.website

 

PROFESSIONAL SUMMARY

Web Development professional with experience in WordPress, HTML5, and CSS, SASS, Adobe Photoshop, Adobe Illustrator and Adobe Premiere Pro.

Information Technology graduate offers knowledge of hardware, software, and operating systems. Award-winning customer support professional who has advanced quickly in all positions. Detail-oriented Technical Customer Service Specialist with extensive experience in telecommunications, retail and customer service. Customer Service Specialist with technical and troubleshooting repair experience. Team player who is flexible, reliable and adaptable to dynamic environments with the capacity to quickly learn and synthesize new networking technologies. Dedicated IT professional effective at maintaining and installing software and hardware for desktop and laptop computers.

 

PROFESSIONAL HISTORY

Technical Support and Web Designer

iHost Networks

November 2013 to present

Design and develop websites using WordPress, HTML5, and CSS. Offers support for websites after development.

Support for web hosting customers. Handles all aspects of web hosting including domain management, DNS management, and File Transfer Protocol support. Offers phone, email and remote support. 

Software Support Specialist

NW Computing Pros

April 2013 - November 2013

Phone and remote support specialist for automobile dealership software and PC and Networking issues. Installed software and resolved technical issues. Provided base level technical support to non-technical personnel.

Computer Information Technology Department Intern

North Idaho College

February 2013 - April 2013

Inventoried, assessed, and rebuilt legacy computers.   Installed Windows operating systems with and without answer files. Tested cables and equipment. Made new cables as needed.

EDUCATION

Two Year Advanced Technical Certificate in Computer Information Technology from North Idaho College.

Currently in Web Development Bachelor's Degree Program at Lewis-Clark State College.